emergency repairs

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Please read carefully before contacting a tradesman or company.

Not all issues are emergencies, for example, no water could be a loss of pressure due to on-street work, loss of electricity could be due to wider power cut. An emergency threatens harm to persons or property or will leave you without a basic amenity longer than is reasonable.

Please read the below to determine if the situation is an emergency.

A good tradesman will ask the questions outlined before attending. If you have a utilities issue, please contact the supply company first, or check their website or Twitter accounts for updates.

If you do not have an emergency, please submit a detailed report of the issue via our Report a Repair form by clicking the button below.

Report a repair

Please note that if you request an emergency callout that is not an emergency, or you are at fault, any costs may be your liability. In the categories below we list the preferred contacts for Ayrshire properties. Further down we provide further options. Where a tenant is actioning an emergency at their own expense, they are able to contact their own preferred tradesman.

When contacting a tradesman be sure to have your name, full address, nature of emergency and best contact number to hand, especially if leaving a voicemail or sending a text. If you do not have an emergency, please submit a detailed report of the issue via our Report a Repair form.

What to do when you

need an emergency repair

Gas leaks

If you smell gas, think you have a gas leak, or are worried that fumes containing carbon monoxide are escaping from a gas appliance, please call the free Gas Emergency Services line immediately on 0800 111 999.

Plumbing leaks

If a leak is minor and can be stopped, contained, or collected, then it is not an immediate emergency. If a leak is causing material damage or flooding then it will be considered an emergency, especially if water is penetrating or very near an electrical fitting. If you have an emergency, turn off your water supply at your stopcock or gate valve, please contact D Burns Plumbing & Heating 07729897708 (Ayrshire)

Complete loss of water supply

Please contact the water company in the first instance to ensure works are not being carried out in the area, or check the street outside. If you are able, ask a neighbour if they have the same problem. If you have an emergency, please contact D Burns Plumbing & Heating 07729897708 (Ayrshire).

Loss of power supply

Please check with your electricity supplier, as the issue could be a local or regional power cut. If you lose your main lights, check to see if other appliances are operable. If they are, you likely have a fuse issue. If you experience loss of power to lighting circuits we will attend as an emergency only if it presents a hazard, such as light to communal hallway, and bear in mind that main lights can be replaced by table lamps etc. in the short term. If you have an emergency, please contact Lomond Lettings Office: 01292280855

Heating/hot water

Having no or little hot water is not an emergency. However, if you or your home is at risk due to a major water leak from any part of the heating system, this would be treated as an emergency. If you have an emergency, please contact D Burns Plumbing & Heating 07729897708 (Ayrshire)

Roof leaks/downpipes & gutters/similar damage

Where such issues are causing cosmetic or minor damage, they would not be classed as an emergency. If roof damage is immediately hazardous or causing immediate material problems or harm, especially due to water ingress, we will attend to this as an emergency. Usually we will only be able to make the roof safe and arrange for a later repair. If you have an emergency, please contact Michael Cormack – General Repairs: 07971774057 (Ayrshire)

Blockages

Please note that if the blockage is caused by your actions, you will be charged for the repair. Tenants should always have the use of one toilet. If you have an emergency, please contact D Burns Plumbing & Heating 07729897708 (Ayrshire)

Brocken windows (Glazing)

If this is the result of a crime, such as a break-in or vandalism, please notify the Police, who’ll give you a crime number. Lomond and the Landlord will need this. Usually any window(s) can only be made safe and secure, before organising later replacement. If you have an emergency, please contact Michael Cormack – General Repairs: 07971774057 (Ayrshire).

Insecure property

If this is the result of a crime, such as a break-in or vandalism, please notify the Police, who’ll give you a crime number. Lomond and the Landlord will need this. If the property is insecure, for example a door is damaged, a ground floor window is jammed open or a lock will not work, we will attend to this as an emergency, although any replacements may need to follow at a later date. If you think you have an emergency, please contact Michael Cormack – General Repairs: 07971774057 (Ayrshire).

Lockouts

If a lockout occurs due to a tenant fault (such as losing a key or being locked out) you should contact a local locksmith. There may be exceptions where we will attend, such as if the tenant is elderly or infirm, but this will be chargeable to the tenant. If you think you have an emergency, please contact Michael Cormack – General Repairs: 07971774057 (Ayrshire)

Dangerous walls/fences

If walls and fences are in a dangerous condition, for example due to storm damage, we will attend and make them secure. If you think you have an emergency, please contact Michael Cormack – General Repairs: 07971774057 (Ayrshire).